Purchasing on BNE Duty Free
Once you are ready to purchase, enter your flight number* & your date of departure from / arrival to, where prompted. Once you have placed your order, you will receive confirmation of when it is ready for pick-up at Lotte Duty Free. To collect, simply present your passport & flight ticket & an attendant will retrieve your order for you.
* Please note, that in order for your flight number to be recognised, you must be travelling internationally from / to Brisbane Airport. You will not be considered to be travelling internationally from / to Brisbane Airport if you transfer through another airport in another Australian capital city.
If you are pre-orderingat BNE Duty Free, you can shop duty free goods online up to 30 days before you travel, however you must order a minimum of 24 hours prior to collection in store.
At the moment, for duty free goods tax and/or duty free are excluded.
Yes. Lotte Duty Free will on occasion run promotions or discounts offers. Discounts are applicable to specific products only and product exclusions may apply in all cases. To determine the discount applicable to the products you are purchasing, please check the applied discounts at checkout. Some products may carry multi-buy discounts, these discounts are applicable when purchasing the stated number of products. Products that carry a pricing discount will be presented with the original price marked down and the discounted price shown on both the product tile as well as in the cart. The price you pay at checkout is the final price and no further discounts or reductions may be applied.
Lotte Duty Free regularly publishes discounts and promotions on products, which will be advertised on the BNE Duty Free website.
Products that carry a pricing discount will be presented with the original price marked down and the discounted price shown on both the product tile as well as in the cart. If you have purchased a product to which a promotional discount applies, the application of the discount will be shown on the checkout page, in the order confirmation email and also on the receipt.
Multi-buy discounts are applicable when purchasing the stated number of products only & only applicable to the products stated in the promotion. The price you pay at checkout is the final price and no further discounts or reductions may be applied.
Please check your email ‘Junk’ or ‘Spam’ folders first. If your order confirmation email is not there, please get in touch with the relevant Vendor. If you have purchased a Lotte Duty Free item, please contact dutyfree@bne.com.au
All payments for goods purchased through the BNE Duty Free web site are made via Stripe, one of the world’s largest and most trusted payment gateway and e-Payments platform. Stripe also specialises in Chinese mobile payment services and accepts payments made through AliPay and WeChat Pay.
Terms & Conditions for Lotte Duty Free Brisbane Airport "Spend & Save" Promotion
- Promotion Overview
1.1. The "Spend & Save" Promotion ("Promotion") is offered by Lotte Duty Free at Brisbane Airport ("Lotte Duty Free", "we", "our", "us") and is governed by these Terms & Conditions.
1.2. The Promotion is available to customers who make purchases at Lotte Duty Free store located at Brisbane Airport.
- Eligibility
2.1. This Promotion is open to all customers who are 18 years of age or older and are traveling internationally.
2.2. Employees, contractors, and affiliates of Lotte Duty Free, as well as their immediate family members, are not eligible to participate.
- Promotion Period
3.1. The Promotion begins on 26 September 2024 and ends on 30 September 2024 ("Promotion Period"). The Promotion Period may be extended or shortened at the discretion of Lotte Duty Free.
- How to Participate
4.1. To participate, customers must spend a minimum amounts of either $100, $250 of $400 AUD in a single transaction at any Lotte Duty Free store located at Brisbane Airport.
4.2. Upon reaching the minimum spend, customers will receive a discount or voucher ("Promotion Reward") as detailed in the Promotion offer.
4.3. The Promotion Reward will be applied to the customer's purchase at checkout or provided as a voucher for future use, depending on the specific terms of the Promotion.
- Promotion Reward
5.1. The Promotion Reward details are as follows: Receive 10% off when you spend $200, Receive 15% off when you spend $350, and Receive 20% off when you spend $500.
5.2. The Promotion Reward is non-transferable and cannot be exchanged for cash or any other goods or services.
5.3. Each Promotion Reward is subject to availability and may be withdrawn or changed at Lotte Duty Free’s discretion.
5.4 Offer excludes Tobacco, Technology, Aesop, Balvenie, Breitling, Chanel, Dom Perignon, Ferragamo, Hennessy, Louis XIII, Macallan, Moutai, Remy Martin, Tudor
- General Conditions
6.1. This Promotion cannot be combined with any other discounts, promotions, or offers unless explicitly stated otherwise.
6.2. Lotte Duty Free reserves the right to disqualify any individual or transaction that appears to violate these Terms & Conditions, including but not limited to fraudulent activities or abuse of the Promotion.
6.3. We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will be communicated through our website or in-store notices.
6.4. By participating in this Promotion, customers consent to the use of their personal information for promotional and marketing purposes in accordance with our Privacy Policy.
- Liability
7.1. Lotte Duty Free is not responsible for any lost, stolen, or damaged Promotion Rewards.
7.2. Lotte Duty Free is not liable for any issues arising from the use of this Promotion, including but not limited to system errors, technical failures, or loss of connection.
- Governing Law
8.1. These Terms & Conditions are governed by and construed in accordance with the laws of Queensland, Australia.
8.2. Any disputes arising from this Promotion will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
- Contact Information
9.1. For any questions or inquiries regarding this Promotion, please contact Lotte Duty Free Customer Service at enquiries@lottedutyfree.com.au or visit our stores at Brisbane Airport.