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Products that arePlease select your flight to shop", are usually unavailable as they are for arrivals or departure only - use the filter to help find products available for you.

Purchasing on BNE Duty Free

How does the Click & Collect service work?

Once you are ready to purchase, enter your flight number* & your date of departure from / arrival to, where prompted. Once you have placed your order, you will receive confirmation of when it is ready for pick-up at Lotte Duty Free. To collect, simply present your passport & flight ticket & an attendant will retrieve your order for you. 

* Please note, that in order for your flight number to be recognised, you must be travelling internationally from / to Brisbane Airport. You will not be considered to be travelling internationally from / to Brisbane Airport if you transfer through another airport in another Australian capital city. 

Are there any time restrictions on when I need to place an order?

If you are pre-orderingat BNE Duty Free, you can shop duty free goods online up to 30 days before you travel, however you must order a minimum of 24 hours prior to collection in store. 

Is tax included in my order total?

At the moment, for duty free goods tax and/or duty free are excluded. 

Are there discounts & promotions?

Yes. Lotte Duty Free will on occasion run promotions or discounts offers. Discounts are applicable to specific products only and product exclusions may apply in all cases. To determine the discount applicable to the products you are purchasing, please check the applied discounts at checkout. Some products may carry multi-buy discounts, these discounts are applicable when purchasing the stated number of products. Products that carry a pricing discount will be presented with the original price marked down and the discounted price shown on both the product tile as well as in the cart. The price you pay at checkout is the final price and no further discounts or reductions may be applied. 

When and where will I see the promotional discount applied to my purchases?

Lotte Duty Free regularly publishes discounts and promotions on products, which will be advertised on the BNE Duty Free website. 


Products that carry a pricing discount will be presented with the original price marked down and the discounted price shown on both the product tile as well as in the cart. If you have purchased a product to which a promotional discount applies, the application of the discount will be shown on the checkout page, in the order confirmation email and also on the receipt.


Multi-buy discounts are applicable when purchasing the stated number of products only & only applicable to the products stated in the promotion. The price you pay at checkout is the final price and no further discounts or reductions may be applied.

I didn't receive an order confirmation email, what do I do?

Please check your email ‘Junk’ or ‘Spam’ folders first. If your order confirmation email is not there, please get in touch with the relevant VendorIf you have purchased a Lotte Duty Free item, please contact dutyfree@bne.com.au 

Is it safe to online shop via BNE Duty Free?

All payments for goods purchased through the BNE Duty Free web site are made via Stripe, one of the world’s largest and most trusted payment gateway and e-Payments platformStripe also specialises in Chinese mobile payment services and accepts payments made through AliPay and WeChat Pay. 

Spend & Save Promotion Terms and Conditions

*Offer cannot be redeemed for cash. Offer valid until 31/12/2024 at BNE Duty Free & Lotte Brisbane Airport online stores only. Offer excluding Chanel, Balvenie, Macallan, Moutai, Louis XVIII, Remy Martin, Hibiki, Yamazaki, Tobacco and Technology. Cannot be used in conjunction with other offers.

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